Privacy Policy

Mid-Atlantic Children’s Services, Inc. d/b/a Mid-Atlantic Psychological Services
Effective Date: January 1, 2026

Mid-Atlantic Children’s Services, Inc. (“MACS,” “we,” “our,” or “us”) is committed to protecting your privacy and maintaining the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, engage with us electronically, or receive services from our practice.

1. Information We Collect
We may collect the following types of information:
Personal Information

• Name, phone number, email address
• Date of birth and demographic information

Health Information (Protected Health Information – PHI)

• Information provided during intake, assessments, or therapy
• Medical and mental health history
• Treatment records

Insurance and Billing Information

• Insurance provider details
• Payment and billing information

Website Usage Information

• IP address
• Browser type
• Pages visited and interaction with our website (via cookies or analytics tools)

2. How We Use Your Information
We use your information to:

• Schedule and manage appointments
• Provide psychological services and assessments
• Communicate with you regarding services, reminders, and follow-ups
• Verify insurance eligibility and process billing
• Comply with legal and regulatory obligations

3. HIPAA and Protected Health Information
As a healthcare provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA). Your Protected Health Information (PHI) is handled in accordance with federal privacy regulations.

For more detailed information, please refer to our Notice of Privacy Practices, available upon request.

4. How We Share Information
We may share your information in the following circumstances:

•  With licensed clinicians and staff involved in your care
•  With insurance companies for billing and reimbursement
• With referral sources or contracting agencies (e.g., CSOSA), when applicable
• When required by law, such as in response to court orders or legal processes
• To prevent serious harm to you or others, as permitted by law

We do not sell your personal information.

5. Data Security
We implement appropriate administrative, technical, and physical safeguards to protect your information, including:

• Secure Electronic Medical Record (EMR) systems
• Encrypted communications when applicable
• Access controls limiting information to authorized personnel

6. Your Rights
You have the right to:

• Request access to your records
• Request corrections to your information
• Request restrictions on certain uses or disclosures
• Receive confidential communications

Requests can be made by contacting our office using the information below.

7. Cookies and Website Tracking
Our website may use cookies or similar technologies to enhance user experience and analyze website traffic. You may adjust your browser settings to disable cookies if preferred.

8. Third-Party Services

Our website or patient portal may include links to third-party services (e.g., telehealth platforms, payment processors). We are not responsible for the privacy practices of those external services.

9. SMS Communication and Privacy
Mid-Atlantic Children’s Services, Inc. may communicate with you via SMS (text messaging) for purposes such as appointment reminders, follow-ups, billing inquiries, and customer support.
We are committed to protecting your privacy in all SMS communications.

SMS Consent
By opting in to receive SMS messages from our practice, you agree to receive text communications related to your care and administrative services. Your phone number and consent will be used solely for these purposes.

No Third-Party Marketing Use
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Types of SMS Communications
You may receive SMS messages related to:

• Appointment reminders
• Follow-up communications
• Billing questions
• Customer support

Message Frequency
Message frequency may vary depending on your interactions with our office. On average, you may receive up to 3 messages per week.

Message and Data Rates
Standard message and data rates may apply depending on your mobile carrier and plan.

Opt-In Methods

You may opt in to receive SMS messages in the following ways:

• Verbally during a conversation with our staff
• By initiating a text message to our office
• By completing forms on our website or patient portal
• By providing written consent during an in-office visit

Opt-Out
You may opt out of SMS communications at any time by replying STOP to any message. You may also contact our office directly to be removed from SMS communications.

Help and Support
For assistance, reply HELP to any message or contact us directly using the information below.

10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Information

If you have any questions about this Privacy Policy or your information, please contact us:
Mid-Atlantic Children’s Services, Inc.
Phone: 240-297-9857
Email: info@mid-atlanticservices.com
Address: 8843 Greenbelt Rd Ste 293
Greenbelt, MD 20770